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Frequently Asked Questions

Here you will find answers to our most frequently asked questions. If you still can't find the answer you are looking for, feel free to get in touch with us. We're always happy to help, xo.

◇ Orders will be shipped within 3-5 Business Days.
◇ Returns/Exchanges will be processed in approx 10-15 Business Days once received.

◇ We now offer an optional Shipping Guarantee at checkout. This is an optional (but highly recommended) insurance for lost/damaged packages.

Shipping Information by Country

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USA

We offer $7.50 Flat Rate Shipping (via USPS or FedEx) ... Once items have shipped, transit time is usually 2-7 days depending on delivery address - FREE USA SHIPPING ON ORDERS OVER $150! (after discounts)

Please note: Original shipping charges are non-refundable and we are no longer able to ship to hotels, resorts, or other temporary addresses. Fitness/Yoga Mats often ship via UPS Ground.

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CANADA

We offer $13.50(USD) Flat Rate Shipping via USPS International First Class Mail. Once items have shipped, transit time is usually 12-18 Business Days and packages are transferred to your local CanadaPost Office for delivery. Alternately, we now offer upgraded/expedited shipping via UPS or USPS Priority Mail for $27 (USD) or only $13.50(USD) for orders of $200(USD) or more.

FREE USPS SHIPPING TO CANADA ON ORDERS OVER $200USD! (after discounts)

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EUROPEAN UNION

Do to new import/prepaid VAT requirements, we are no longer able to ship orders of less than approx $170USD (€150) value directly to the European Union. However, we have some good news! We are still able to accept/ship orders placed through Etsy as Etsy will collect/remit prepaid VAT on our behalf. Please email us at customercare@werkshop.com for information on how to place a custom order through Etsy.

NOTE: We are still able to ship orders valued at $170 or more directly through werkshop.com ... if you are placing an order for $170 or more, we can still ship it directly through our site with all taxes/VAT due at the time of delivery.

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UNITED KINGDOM

Due to Brexit, we are no longer able to ship orders of less than approx $180USD (£135) value directly to the UK. However, we have some good news! We are still able to accept/ship orders placed through Etsy as Etsy will collect/remit prepaid VAT on our behalf. Please email us at customercare@werkshop.com for information on how to place a custom order through Etsy.

NOTE: We are still able to ship orders valued at $180 or more directly through werkshop.com ... if you are placing an order for $180 or more, we can still ship it directly through our site with all taxes/VAT due at the time of delivery.

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CHINA, HONG KONG, INDONESIA, PHILIPPINES, SOUTH KOREA, RUSSIA, TAIWAN, THAILAND, UNITED ARAB EMIRATES, VIETNAM

Due to an unusually high number of lost packages to these countries, we are requiring all orders for these countries to be sent via International Priority Service instead of First Class. We offer this service for $40 USD Flat Rate.

For United Arab Emirates, we will upgrade to USPS Priority Mail for PO Boxes and ship UPS when no PO Box is supplied.

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REST OF WORLD

We offer $20 Flat Rate via USPS International 1st Class. Once items have shipped, transit time can range anywhere from 2-8 weeks depending on the country. Please note that we are unable to followup with USPS and create a "support ticket" for order that have been in transit for less than 30 days. If your order is taking longer than expected to arrive, we kindly ask you to wait 30 days before contacting us. 

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ANGOLA, BANGLADESH, INDIA, PAKISTAN, SOUTH AFRICA, VIETNAM

We're sorry, but we are unable to ship to these countries at this time.

Customs/Duty VAT for International Orders

International orders (outside of USA) may be liable for customs, duty, etc. For further information, we kindly recommend contacting your local customs office.

Note: we have no control over the customs clearance process.

We are currently working toward collecting VAT at the time the order is placed however we do not yet have that capability. Because of this, all orders to Great Britian and/or the European Union that are valued under (approx) $190 USD must be placed through Etsy. Etsy will collect and remit the prepaid VAT on our behalf. If you'd like to place an order valued under $190 USD to the UK or EU, please email us your order details and we can create a custom order/listing for you.

Thank you in advance for your kind understanding, xo.

Returns and Exchanges

Shop with confidence: we offer FREE Exchanges if you need to swap sizes, etc.

You have 45 days to initiate a free exchange or opt for store credit. You have 30 days to initiate a return for refund (subject to return shipping/restocking fee). If for any reason you are unhappy with your purchase, you can initiate a return using our Returns Portal.

If you have any questions, please email customercare@werkshop.com and be sure put your order number in the subject line.

Canceled Orders

Orders that are canceled prior to fulfillment are subject to a 2.5% credit card processing fee. This fee covers (most of) the non-refundable fee imposed by the credit card processing company. We do not make any money from this cancelation fee and thank you in advance for your kind understanding.

Order Revisions

If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 30 minutes. Requests that are made after 30 minutes of order confirmation are not guaranteed as your order may already be in queue for packing/shipping. 

Shipping - Yoga Mats

Yoga/Fitness Mats are only eligible for shipping within USA and ship either USPS, UPS or FedEx Ground. If you live outside of USA and would like a custom shipping quote, please contact  customercare@werkshop.com for details.

Ethically Made Apparel

All of our Leggings, Men's Shorts, Tops, and Swim are Ethically Made in the USA. We cut, print, sew everything in house one-at-a-time with love and every single person who has a hand in the development/production of our gear is earning a living wage.

All of our Featherlight Collection is responsibly made in small batches in Colombia at a solar-powered sewing facility.

We also now ship in compostable mailers and are developing a collection made with recycled fabric. And yup ... since so many people have asked ... our leggings are VEGAN and Cruelty Free. Absolutely no animals are ever harmed in the making of our yoga pants, xo.

Product Warranty

We have a 90 day warranty against manufacturing defects and errors. Defects (if any) are easily noticeable upon arrival and/or upon the first few times of wearing your item. Product defects may include: Misprinted Artwork, Sewing Errors or Fabric Imperfections.

* Note: Normal "wear and tear" is not included in our product warranty. Signs of normal everyday use, improper care, incorrect washing/drying, own fault damaging & prolonged use (past 90 days) will not be covered in our 90 day product warranty.

In the rare and unlikely event you believe you have received a defective item, please email customercare@werkshop.com and be sure put your order number in the subject line. 

Discounts

Please note that only one promo/discount code may be applied per order. We are not able to combine WERK PERK codes and any other promotions including Teacher Appreciation Codes. 

Steal of the Week Promotion

Every once in a while, we decide to run a "Steal of the Week" Promotion. Items using the StealOfTheWeek Discount Code are only eligible for exchange/store credit (no refunds).

Get in touch

Have questions about your order, or a general enquiry?