Oh hey there, You've found our

Frequently Asked Questions

Here you will find answers to our most frequently asked questions. If you still can't find the answer you are looking for, feel free to get in touch with us. We're always happy to help.

◇ Orders will be shipped within 3-5 Business Days for all in-stock and ready-to-ship items (Made-to-Order and hemmed garments will have an additional processing time)

◇ Returns/Exchanges will be processed in approx 10-15 Business Days once received.

◇ We now offer an optional Shipping Guarantee at checkout. This is an optional (but highly recommended) insurance for lost/damaged packages.

◇ International Taxes/Duty and VAT are Not Refundable.

Shipping Information by Country


We offer $7.50 Flat Rate Shipping (via USPS) ... Once items have shipped, transit time is usually 3-7 days depending on delivery address (We ship from SoCal) - FREE STANDARD USA SHIPPING ON ORDERS OVER $150! (after discounts)

We also offer Expedited FedEx 2Day Shipping for $15. Orders placed by 12pm PST will ship same business day unless hemming is required. (Not including weekends/holidays. Hemming will add 3-5 days processing time before your order can ship.)

Coffee Mugs, Jewelry Boxes and Yoga Mats are not eligible for FedEx 2Day Shipping. All Coffee Mugs, Jewelry Boxes and Yoga Mats will ship via USPS or UPS Ground.

Please note: Original shipping charges are non-refundable and we are no longer able to ship to hotels, resorts, or other temporary addresses.



We offer $15 (USD) Flat Rate Shipping via DHL



INTERNATIONAL (Most Countries)

Shipping rates are calculated at checkout based on package weight and shipping address.

International Shipping is via DHL with all duties, taxes, and VAT prepaid as required by destination country. (DDP)

◇ International Taxes/Duty and VAT are Not Refundable.

While we are no longer able to offer "USPS Flat Rate Shipping" internationally on werkshop.com, you can have confidence knowing that your package will be shipped with a more reliable carrier with average transit times between 4-14 days (whereas USPS could often take 30-45 days)

If you are not in a rush and would prefer to have your order shipped via USPS, please email us and we can prepare a custom order for you on Etsy. Etsy will collect all Taxes/Duty VAT when required to be prepaid (UK/EU for orders under approx $150USD value). If you are outside of UK/EU (or if your order exceeds approx $150USD value), you may be liable for Taxes/Duty VAT at the time of delivery.

Customs/Duty VAT for International Orders

Orders are now shipped DDP when required (Delivered, Duty Paid)

Some countries do not require tax collection at the time your order is placed and will instead contact you for monies owed at the time of delivery. For more information, please contact your local customs office.

NOTE: All international Taxes/Duty and VAT are NON-REFUNDABLE. Thank you in advance your your kind understanding.


Effective 7/15/2023: We are able to offer hemming for all leggings, bells, etc, for $5 a garment.

Hemmed garments will be subject to additional processing time and will not be eligible for return (we cannot restock hemmed garments).

If you have just received your first purchase and realize you'd like for them to be hemmed, please contact us and we can first create an invoice for the $5 hemming and then email you a pre-paid shipping label to send them back! Easy Breezy.

Returns and Exchanges

Shop with confidence: we offer FREE Exchanges (USA) if you need to swap sizes, etc.

You have 45 days to initiate a free exchange or opt for store credit. You have 30 days to initiate a return for refund (subject to return shipping/restocking fee). If for any reason you are unhappy with your purchase, you can initiate a return using our Returns Portal.

Orders using discount codes greater than 30% off will not be eligible for refund. These special (and rare) promotions can only be exchanged for size or returned for store credit.

If you have any questions, please email customercare@werkshop.com and be sure put your order number in the subject line.

Hemmed garments are not eligible for return.

Canceled Orders

Orders that are canceled prior to fulfillment are subject to a 2.5% fee.

Please note that we do not make any money whatsoever on this cancellation fee. It only helps cover a portion of the non-refundable processing fees we incur when an order is placed. Thank you in advance for your kind understanding.

Order Revisions

If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 30 minutes. Requests that are made after 30 minutes of order confirmation are not guaranteed as your order may already be in queue for packing/shipping. 

Shipping - Yoga Mats

Yoga/Fitness Mats are only eligible for shipping within USA and ship either USPS, UPS or FedEx Ground. If you live outside of USA and would like a custom shipping quote, please contact customercare@werkshop.com for details.

Update 28/02/2023: All Yoga Mats will now ship FREE within USA! (50 states plus Washington D.C.)

Ethically Made Apparel

All of our Leggings, Men's Shorts, Tops, and Swim are Ethically Made in the USA. We cut, print, sew everything in house one-at-a-time with love and every single person who has a hand in the development/production of our gear is earning a living wage.

All of our EnviSoft Collection is sewn with GRS Certified Post-Consumer Recycled fabric and also sewn in a 100% Solar-Powered facility.

All of our Featherlight Collection is responsibly made in small batches in Colombia at a solar-powered sewing facility.

We also now ship in compostable mailers and are developing a collection made with recycled fabric. And yup ... since so many people have asked ... our leggings are VEGAN and Cruelty Free. Absolutely no animals are ever harmed in the making of our yoga pants, xo.

Product Warranty

We have a 90 day warranty against manufacturing defects and errors. Defects (if any) are easily noticeable upon arrival and/or upon the first few times of wearing your item. Product defects may include: Misprinted Artwork, Sewing Errors or Fabric Imperfections.

* Note: Normal "wear and tear" is not included in our product warranty. Signs of normal everyday use, improper care, incorrect washing/drying, own fault damaging & prolonged use (past 90 days) will not be covered in our 90 day product warranty.

In the rare and unlikely event you believe you have received a defective item, please email customercare@werkshop.com and be sure put your order number in the subject line. 


Please note that only one promo/discount code may be applied per order unless otherwise stated. We are not able to combine WERK PERK codes and any other promotions including Teacher Appreciation Codes. 

If you forget to use a discount code at the time your order is placed, we can retroactively apply it for you within 24 hours. We can only do one price adjustment per order.

Steal of the Week Promotion

Every once in a while, we decide to run a "Steal of the Week" Promotion. Items using the StealOfTheWeek Discount Code are only eligible for exchange/store credit (no refunds).

Get in touch

Have questions about your order, or a general enquiry?