Wrong Size? No Problem! We offer an easy 30 day return policy for refunds and 45 days for exchanges and/or store credit. If for any reason you are unhappy with your purchase, please click HERE to access our Returns Portal to initiate a return and obtain a Return Authorization Number. Shipping and Return Shipping are non-refundable, however if you choose an exchange or store credit, we will be sure that your replacement pair is shipped to you at no additional cost.
All returns must be unwashed, unworn and have all tags attached. Returns/exchanges are processed within 5-7 days of receipt.
Items that are marked as FINAL SALE are not returnable.
If you have any questions, please email firstname.lastname@example.org be sure put your order number in the subject line.
RETURN POLICY - FITNESS/YOGA MATS
Fitness/Yoga Mats are eligible for Return for Refund within 14 days so long as the item is in a NEW and unused condition with all original packaging. Shipping and Return Shipping for Fitness/Yoga Mats is non-refundable. Please note that Fitness/Yoga Mats are not eligible for "Exchange" at this time.
|Due to an incredibly high volume of orders, any order placed during (and immediately after) our Black Friday/Cyber Monday Sale may take up to (or approx) 7 business days to ship (for in-stock items, not including made-to-order Zodiac Tanks) ... We will do our best to ship all orders ASAP and THANK YOU in advance for your kind understanding, xoxoo.|
All orders will ship within 3 business days. You will get an order confirmation when the order is placed and a separate email with shipping notification and tracking number.
USA - $5 Flat Rate via USPS 1st Class/Priority. One items have shipped, transit time is usually 2-7 days depending on delivery address - FREE USA SHIPPING ON ORDERS OVER $120!
Please note: we are unfortunately no longer able to ship to hotels, resorts, or other temporary addresses. If you are visiting the United States from another country and wish to ship your order domestically while you are here, we recommend shipping to a family member, friend, colleague's home (or) work address with the additional line "C/O [Your Friend's Name Here]" below your name in the shipping address.
CANADA - $10 Flat Rate via USPS International 1st Class. Once items have shipped, transit time is usually 10-18 Business Days - FREE SHIPPING TO CANADA ON ORDERS OVER $150!
INTERNATIONAL* - $20 Flat Rate via USPS International 1st Class. Once items have shipped, transit time can range anywhere from 2-8 weeks depending on the country. Please note that we are unable to followup with USPS and create a "support ticket" for order that have been in transit for less than 30 days. If your order is taking longer than expected to arrive, we kindly ask you to wait 30 days before contacting us. Thank you so much in advance for your kind understanding.
INTERNATIONAL/HIGH RISK COUNTRIES* - $40 Priority Insured Required.
INTERNATIONAL/HIGH RISK COUNTRIES include:
*IMPORTANT// International Orders (including Canada) must submit their phone number at the time of checkout and may be liable for customs and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK Royal Mail Handling Fee. All international customers are responsible for customs, etc, within their own country. Eagle Rock WERKSHOP® is legally required to declare the full dollar value paid on international shipments. For further information, we kindly recommend contacting your local customs office.
Also, if you live in a country where things tend to get lost, please contact us prior to placing your order for information on optional shipping insurance.
SHIPPING - FITNESS/YOGA MATS
Yoga/Fitness Mats are not eligible for free shipping and can only be shipped within USA and Canada. Continental USA orders will ship via FedEx Ground for $10 and orders to Canada will ship via FedEx for $20. We will ship USPS Priority for Alaska and Hawaii.
These rates are applicable for the purpose of 1-2 mats. If you order more than 2 mats, the shipping rates will increase accordingly. Due to the weight of this item, we are unable to offer standard shipping outside USA and Canada.
If you live outside of USA/Canada and would like a custom quote, please contact email@example.com for details. Please note that all International Customers may be liable for customs, import duty, etc. For further information, we kindly recommend contacting your local customs office. Thank you so much in advance for your kind understanding. xo.
If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 30 minutes. Requests that are made after 30 minutes of order confirmation are not guaranteed as your order may already be in queue for packing/shipping.
For a detailed size chart, please click HERE.
Please note that our leggings are made with Olympic-Quality competition swimwear from Italy. They offer incredible compression and are unlike most other leggings on the market. If you are between sizes and/or unsure what size to get, we recommend going up.
Please check out our BECOME A RETAILER and/or WHOLESALE FAQ page for information regarding our wholesale program. You can also always email us at firstname.lastname@example.org if you have any questions/concerns.
If you have already been accepted into the program: you can access your account by clicking HERE
Eagle Rock WERKSHOP® is now accepting applications for our Teacher Appreciation Program! You must have an existing customer account to be eligible. Please be sure to enter your shipping address in your account information, as Teacher Appreciation discount codes are unique and non-transferable and are linked to your shipping address for order verification purposes. Once your account is set up, please email us at email@example.com with a copy of your current Yoga Alliance card (or) a link to a current class schedule with your full name clearly displayed. All fitness teachers/instructors are welcome to join (yoga, pilates, barre, spinning, crossfit, personal trainers, etc)!
Once issued, Teacher Appreciation codes are good for one year. After that, you just need to drop us a line to confirm you're still an active teacher and we will reinstate the code. Easy Breezy!
We accept all major credit cards: American Express, Visa, Mastercard and Discover