FREE USA SHIPPING on orders over $120! 

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FAQ

RETURN POLICY

Wrong Size? No Problem! We offer an easy 30 day return policy for refunds and 45 days for exchanges and/or store credit. If for any reason you are unhappy with your purchase, please click  HERE  to access our Returns Portal to initiate a return and obtain a Return Authorization Number. Shipping and Return Shipping are non-refundable, however if you choose an exchange or store credit, we will be sure that your replacement pair is shipped to you at no additional cost. 

All returns must be unwashed, unworn and have all tags attached. Returns/exchanges are processed within 5-7 days of receipt. 

Items that are marked as FINAL SALE are not returnable.

If you have any questions, please email customercare@werkshop.comand be sure put your order number in the subject line. 

 

SHIPPING

All orders will ship within 3 business days. You will get an order confirmation when the order is placed and a separate email with shipping notification and tracking number. 

USA - $5 Flat Rate via USPS 1st Class/Priority. One items have shipped, transit time is usually 2-7 days depending on delivery address -  FREE  USA SHIPPING ON ORDERS OVER $100!

Please note: we are unfortunately no longer able to ship to hotels, resorts, or other temporary addresses. If you are visiting the United States from another country and wish to ship your order domestically while you are here, we recommend shipping to a family member, friend, colleague's home (or) work address with the additional line "C/O [Your Friend's Name Here]" below your name in the shipping address.

CANADA  - $10 Flat Rate via USPS International 1st Class. Once items have shipped, transit time is usually 10-18 Business Days -  FREE  SHIPPING TO CANADA ON ORDERS OVER $150!

INTERNATIONAL* - $20 Flat Rate via USPS International 1st Class. Once items have shipped, transit time can range anywhere from 2-8 weeks depending on the country. Please note that we are unable to followup with USPS and create a "support ticket" for order that have been in transit for less than 30 days. If your order is taking longer than expected to arrive, we kindly ask you to wait 30 days before contacting us. Thank you so much in advance for your kind understanding. 

INTERNATIONAL/HIGH RISK COUNTRIES* - $40 Priority Insured Required. 

INTERNATIONAL/HIGH RISK COUNTRIES include:

    • China/Hong Kong/Taiwan
    • Thailand
    • Indonesia
    • Philippines
    • Vietnam
    • Bangladesh
    • Pakistan
We have had an unusually high number of lost packages to these countries. Because of this, we are requiring all orders for these countries to be sent via International Priority Service with Insurance. While this service does cost more, the average transit time is reduced from 2 MONTHS to approx 2 weeks and is much more reliable. Thank you in advance for your kind understanding.

 

*IMPORTANT// International Orders (including Canada) must submit their phone number at the time of checkout and may be liable for customs and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK Royal Mail Handling Fee. All international customers are responsible for customs, etc, within their own country. Eagle Rock WERKSHOP® is legally required to declare the full dollar value paid on international shipments. For further information, we kindly recommend contacting your local customs office. 

Also, if you live in a country where things tend to get lost, please contact us prior to placing your order for information on optional shipping insurance.

 

 

ORDER REVISIONS

If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 30 minutes. Requests that are made after 30 minutes of order confirmation are not guaranteed as your order may already be in queue for packing/shipping. 

 

SIZING

For a detailed size chart, please click HERE.

Please note that our leggings are made with Olympic-Quality competition swimwear from Italy. They offer incredible compression and are unlike most other leggings on the market. If you are between sizes and/or unsure what size to get, we recommend going up.

 

WHOLESALE

Please check out our BECOME A RETAILER and/or  WHOLESALE FAQ page for information regarding our wholesale program. You can also always email us at wholesale@werkshop.com  if you have any questions/concerns.

If you have already been accepted into the program: you can access your account by clicking HERE

 

TEACHER APPRECIATION

Eagle Rock WERKSHOP® is now accepting applications for our Teacher Appreciation Program! Once you have setup a customer account, you can email us at customercare@werkshop.com for more information. You must have an existing customer account to be eligible and we will need either a photo of your Yoga Alliance card (or) a link to a current class schedule with your full name clearly displayed. All fitness teachers/instructors are welcome to join (yoga, pilates, barre, spinning, crossfit, personal trainer, etc)!

Once issued, Teacher Appreciation codes are good for one year. After that, you just need to drop us a line to confirm you're still an active teacher and we will reinstate the code. Easy Breezy!

 

PAYMENT METHODS

We accept all major credit cards: American Express, Visa, Mastercard and Discover