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FAQ

 UPDATE!

Extended HOLIDAY RETURN Policy: 30 days for refunds and 60 days for exchanges and/or store credit.

Shipping : Due to a high volume of orders, please allow up to 5 business days for your order to ship. If your order is urgent, please contact customercare@werkshop.com and we will do our absolute best to accommodate a "rush" request. THANKS a MILLION!! xo - Tina Z

 

RETURN POLICY

Wrong size? No Problem! =) We offer a simple 14 day return policy for refunds and 30 days for exchanges and/or store credit. If for any reason you are unhappy with your purchase, please click   HERE  to access our Customer Returns Portal to initiate a return and obtain a Return Authorization Number. Shipping and Return Shipping is non-refundable, however if you choose an exchange or store credit, we will be sure that your replacement pair is shipped to you at no additional cost. 

All returns must be unwashed, unworn and have all tags attached. Returns/exchanges are processed within 5-7 days of receipt. 

If you have any questions, please email customercare@werkshop.com and be sure put your order number in the subject line. 

 

SHIPPING

All orders will ship within 3 business days. You will get an order confirmation when the order is placed and a separate email with shipping notification and tracking number. 

USA - $5 Flat Rate via USPS 1st Class/Priority 

CANADA  - $10 Flat Rate via International 1st Class. 

INTERNATIONAL - $20 Flat Rate via International 1st Class.

INTERNATIONAL/HIGH RISK COUNTRIES* - $40 Priority Insured Required  (see note below)

IMPORTANT // International orders (including Canada) must submit their phone number at the time of checkout and may be liable for customs and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK ROYAL MAIL HANDLING FEE. We are not responsible for penalties/fees imposed by your local government. Be sure to check with your specific countries guidelines if you have any questions/concerns prior to placing your order.

Also, we are not responsible for orders that are lost in transit. If you live in a country where things tend to get lost, please contact us prior to placing your order for information on optional shipping insurance. THANKS a MILLION! 

 INTERNATIONAL/HIGH RISK COUNTRIES include:

  • China/Hong Kong
  • Thailand
  • Indonesia
  • Philippines
  • Bangladesh
  • Pakistan
We have had an unusually high number of lost packages to these countries. Because of this, we are requiring all orders for these countries to be sent via International Priority Service with Insurance. While this service does cost more, the average transit time is reduced from 2 MONTHS to approx 2 weeks and is much more reliable. Thank you in advance for your understanding.

 

ORDER REVISIONS

If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 30 minutes. Requests that are made after 30 minutes of order confirmation are not guaranteed as your order may already be in queue for packing/shipping. 

 

SIZING

For a detailed size chart, please click HERE.

Please note that our leggings are made with Olympic-Quality competition swimwear from Italy. They offer incredible compression and are unlike most other leggings on the market. If you are between sizes and/or unsure what size to get, we recommend going up.

 

WHOLESALE

We are currently unable to accept wholesale orders as we do not have enough inventory to keep up with the demand. If you'd like information about future wholesale opportunities, you can email us at wholesale@werkshop.com

 

TEACHER APPRECIATION

Eagle Rock WERKSHOP® is now accepting applications for our Teacher Appreciation Program! Once you have setup a customer account, you can email us at customercare@werkshop.com for more information. You must have an existing customer account to be eligible and we will need either a photo of your Yoga Alliance card (or) a link to a current class schedule with your full name clearly displayed. All fitness teachers/instructors are welcome to join (yoga, pilates, barre, spinning, crossfit, etc)!

Once issued, Teacher Appreciation codes are good for one year. After that, you just need to drop us a line to confirm you're still an active teacher and we will reinstate the code. Easy Breezy!

 

PAYMENT METHODS

We accept all major credit cards: American Express, Visa, Mastercard and Discover

 

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