Download FAQ:



What file format are the downloads?

A: All audio downloads are available in the popular MP3 format, encoded at 192kbps. The files are not encrypted with digital rights management or copy protection software. Offering this format puts no obstacles in the way of you enjoying your music on your computer, transferring it to your media player, or burning it to CD. This format puts an amount of trust in you to obey copyright laws and not share your files.



Why is Nettwerk doing this?

A: With the demand for ‘legally’ downloaded digital music, Nettwerk wants to offer fans the opportunity to download music from quality live recordings, full length releases, and a variety of other sources previously unavailable. Buying music through Nettmusic means that you are supporting the artists.





What do I need to be able to download from this website?

A: You will need a computer that is connected to the internet and that can play mp3 files. It is also highly recommended that you use a high speed internet connection, as it could take 7 hours or more to download a full length album using a modem. You will also need software that can decompress a zip file, such as WinZip   or Stuffit  Expander .



Is the music offered on this site also available on CD?

A: Most of our recordings are available for purchase via download or CD. Please note: since purchasing a CD through our mail order service involves choosing a shipping option and is a very different process than buying a download, you cannot purchase CDs and downloads together in the same transaction. Conveniently our site will not allow you to put downloads and CDs in your cart at the same time.



Will more Nettwerk artists be available on Nettmusic soon?

A: Yes, We will be constantly adding more music to Nettmusic. Keep checking back for new releases and additions from our catalogue. You can also sign up here for the Nettmusic email newsletter.



I am in Europe/Hawaii/The South Pole, does that matter?

A: You can order from any country listed in our pulldown list. Certain countries are banned because of excessive credit card fraud. However as long as you are in one of the listed countries and you have an internet connection, PC or a Mac and a fairly modern browser (Internet Explorer 6, Safari, Firefox) you can access and use Nettmusic. Lots of bandwidth and a fast internet connection obviously helps too!



Pricing & Security

Are the prices quoted in Canadian or U.S. dollars?

A: All prices are quoted in U.S. dollars.



How much does it cost?

A: The price is $0.99 for most single track downloads. Some downloads are offered at a special price when you choose to purchase the entire album.



Is your site safe for credit card transactions?

A: Our site is safe and secure.



How will this appear on my credit card statement?

A: All credit card transactions from this site appear on your statement under the company name of Nettwerk Productions, Vancouver, Canada.



Are my account details confidential? What do you do with my email address?

A: Your account is completely confidential. We do not give your email address or any other personal information to any third parties.